An ordinary Tuesday
Your customer used to call. Today they ask their AI.
A maintenance manager urgently needs a spare part. He'd have searched the catalogue or called your sales team. Today he types this:
“Find the right spare part for machine type MX-300, year 2019, serial number 84729. Check compatibility, whether there's an approved alternative part — and prepare an inquiry to the supplier.”
It won't patiently read PDF catalogues and won't call when in doubt. It needs clear, retrievable answers: Which part fits? Which standard applies? Which alternative part is permitted?
If your answers are stuck in PDFs and in your sales team's heads, the AI can't reach them. The result: you don't make the list — and you don't even notice.